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TERMS AND CONDITIONS
TELECOCABLER TERMS AND CONDITIONS
Definition of Terms
Australian Standards means the standards published by Standards Australia
Client refers to a client of Telecocabler Pty Ltd which has booked a service with Telecocabler Pty Ltd to deliver work under this agreement.
Commencement Time refers to, with respect to any work, the time specified as the start time in the booking or Quoted services.
Completion refers to the stage with respect to any Work when:
- All of the Work has been completed in accordance with the booked service
- Telecocabler Pty Ltd has performed its service tasks and cleaned the Site in which the Work was performed and its surroundings to the satisfaction of the Telecocabler Pty Ltd and the client
- The testing and servicing required for the work have been performed and applied to the satisfaction of the Telecocabler Pty Ltd client
Site refers to, with respect to any work, the address specified as the site in the Work refers to, with respect to any work, the address specified as the site in the Work
Telecocabler Technician(s) refers to the members of Telecocabler Pty Ltd that work for Telecocabler Pty Ltd.
Work or Service Order refer to the tasks specified in the undertaking or services described in the service booked and, where applicable, includes the scope of the services or the supply of goods included.
1. Application of the Terms and Conditions
1.1 The terms and conditions referred to here apply to all services or sale of goods provided to the client by Telecocabler Pty Ltd.
1.2 No changes, waiver, or cancellations of any of these terms is binding to the company unless otherwise stated by Telecocabler in writing.
1.3 The client acknowledges that no personal or technician of Telecocabler has any right to make any representation, promise or warranty in relation to the provided service or the sale of goods other than as contained in these terms.
2. Service Quotations
2.1 Service quotations provided to the clients through requests made on Telecocabler Pty Ltd Website, are solely based on the description the client has provided, and as such only apply to the quoted services based on the description the client has provided. If a client agrees to the quotation and on the day of service other works are identified that the client has not mentioned, then additional costs maybe applicable.
2.2 Telecocabler Pty Ltd will not be held accountable to the quotations provided based on the clients description provided. These quotations are a guide to what the anticipated costs maybe, but cannot be confirmed until a Telecocabler Technician is out on site.
2.3 A full scope of the cost of works will be provided once the site has been attended and assessed by a Telecocabler Technician.
2.4 All service quotations provided to clients are valid for 21 days from the quotation date. After this period, the client must check whether the rates quoted still apply.
2.5 All quoted values are in Australian dollars and must be paid in Australian dollars.
3. Booking Confirmation
3.1 Upon confirmation of your booking with Telecocabler Pty Ltd via the online booking website, or other communication methods (phone or email) you acknowledge that you are subject to our terms and conditions.
4. Prices
4.1 Prices are dependent on the services provided to the client on the day of the service commencement time. All Works not listed as part of the quoted service price are subject to additional fees. Prices are determined at the time the Service Order has been created.
4.2 All invoice values are in Australian dollars and must be paid in Australian dollars.
4.3 Prices for all services do not include parking fees (section 12), which maybe additional if expensed.
5. Payment Terms
5.1 Telecocabler Pty Ltd will collect full payment for the works upon completion of the tasks specified in the service booked, on the day of service. All payments are to be made by either cash, direct bank account payment or EFTPOS credit or bank card payment.
5.2 All invoice values are in Australian dollars and must be paid in Australian dollars.
5.3 All payments are required to be paid in full on the same day the service tasks are completed as determined by Telecocabler Technicians. Late payments are subject to late payments fees as outlined in section 6.
6. Late Payment
6.1 Any delays in payment will be subject to a 5% compounded late fee per week of delay. Additional costs incurred to attain the payment including those outlined in section 7.1, 7.2 and 7.3 will be the liability of the client.
6.2 Upon confirmation of your booking with us via our online booking portal, or other communication methods (phone or email) you acknowledge that you are subject to our terms and conditions.
6.3 If you experience any trouble in making the due payment, contact us to rectify the issues immediately.
7. Collection
7.1 If all methods of contact have been exhausted to reach you for payment of any outstanding invoices, we will submit your details to the collection agency who will pursue you for outstanding amounts.
7.2 All costs incurred for collection services will be the liability of the client.
7.3 All costs associated with legal fees taken to attain the outstanding payments are the liability of the client.
8. Service Cancellations
8.1 If a client wishes to cancel a service booking prior to the service commencement time by more than 24 hours, they may do so at no cost.
8.2 If a client wishes to cancel a service within 4 to 24 hours of the service booking commencement time, they will be liable for a fee of 25% of the booked service cost.
8.3 If a client cancels the service within 4 hours of the service booking commencement time, the client will be liable for the full payment of the booked service cost.
8.4 Telecocabler reserves the right to cancel a client booked services without any liability.
9. Service Rescheduling
9.1 Telecocabler reserves full rights to reschedule client services without any liability.
9.2 Clients can reschedule their booked service up to 24 hours prior to the commencement time at no cost.
9.3 Client rescheduling within 4 to 24 hours of the commencement time maybe liable to the fee outlined in section 8.2 as per Telecocabler Pty Ltd discretion.
9.4 Client rescheduling within 4 hours of the service commencement time maybe liable to the fees outlined in section 8.3 as per Telecocabler Pty Ltd discretion.
10. Client Not in Attendance
10.1 On the day of service, if a Telecocabler Technician attends the site and the client is not there to provide them access, an attempt to reach the client by making 2 phone calls to the number indicated in the booking and leaving a voice message will be made. A text message to the mobile number provided on the booking will also be sent.
10.2 If the client does not respond back within half an hour (30 min) and the Telecocabler Technician has taken the measures outlined in section 10.1 for contact, the client will be liable for the full cost of the service and will need to book a new service if they wish to have the work performed.
11. Site Premises Entry Permission
11.1 The client grants Telecocabler Pty Ltd Technician(s) full access to carry out the service work specified in the service order requested, upon booking the service on the specified date.
11.2 The client acknowledges that the Telecocabler Technician(s) sent out to perform the requested service will not be considered trespassing on the service property and that full access to the premises to perform the service works is granted.
11.3 The client fully authorizes Telecocabler to access the premises on the day of the service and in the cases where goods or property of Telecocabler Pty Ltd may need to be retrieved.
11.4 The client allows Telecocabler Technician(s) access to the under floor space or inside roof space to carry out the service as specified in the service order, if required.
11.5 The client ensures that the Telecocabler Technician(s) providing the service are safe from harm by entering the premises.
11.6 The client ensures that any animal(s) that may cause harm to any Telecocabler Technician(s), are to be placed in a separate room until the Telecocabler Technician(s) have safely left the premises.
12. Parking
12.1 Any costs incurred for parking during any of our services are to be reimbursed by the client to Telecocabler Pty Ltd.
13. Security
13.1 Access to the building or premises that requires security paperwork or passes will be done so within the service duration time. If additional time is required to finish the service work booked, then additional hourly rates will apply.
14. Site Inductions or Safety Training
14.1 If the site requires Telecocabler Technicians to undertake site specific inductions or training to the building or premises, to gain access, or paperwork for passes to allow for access, this will be done so within the booked service duration time. If additional time is required to finish the service work booked, then additional hourly rates will apply.
15. Service Site
15.1 Telecocabler Pty Ltd reserves the right to cancel services requested by the client without any liability:
15.1.1 If illegal activity is suspected in the client premises
15.1.2 Client manner or way of speech is rude, and or threating or racial statements are made
15.1.3 Service area is unclean or unsafe for the Telecocabler Technician(s) to enter
16. Liability
16.1 Telecocabler Pty Ltd is not subject to any liability, which includes but is not limited to consequential loss or damage, as a result of delays in delivery or due to faults or defects in the service of goods Telecocabler Pty Ltd has provided.
16.2 The client acknowledges that Telecocabler is not responsible if the goods delivered are not compliant with safety standards or anything similar, not liable for any damages or claims resulting from any non-compliance.
16.3 Statutory provisions stated under the 1974 Trade Practices Act or any other statue that apply between Telecocabler Pty Ltd and the Client, then to the extent that Telecocabler Pty Ltd is entitled to do so, the liability of Telecocabler under the statutory provisions is limited to one of the following company option
16.3.1 Repair or replacement of the goods supplied or its equivalence or
16.3.2 Payment of the cost for replacement or repairing the equivalent goods. In either case, Telecocabler will not be liable for any consequential damage or other direct or indirect loss or damage.
17. Service Guarantee and Warranty
17.1 Telecocabler Pty Ltd guarantees its work and its performance in accordance with telecommunication standards for a period of 12 months from the date of invoice subject to the conditions outlined in 17.2, 17.3, 17.4, 17.5 and 17.6.
17.2 If there are any issues related with the workmanship of Telecocabler Pty Ltd provided, Telecocabler Pty Ltd will send out a Technician to verify what has been performed and determine whether the issue is in fact from the work Telecocabler has provided or a result of other damages or improper practices performed around the service Telecocabler provided.
17.3 If it is a result of poor or improper workmanship from a Telecocabler Technician that is clear without doubt by the Technician sent out, Telecocabler will rectify the work and ensure it is done correctly.
17.4 Telecocabler Pty Ltd will re-attend the site to ensure proper work is performed in accordance with telecommunication standards.
17.5 If the issue is determined to be unrelated to the service Telecocabler provided, then the client will be subject to a regular service call charge, regardless if the client wishes to proceed with rectifying the identified issue or not. If the client wishes to proceed with the issue rectification, additional costs for materials used or service time provided to rectify, may apply.
17.6 Telecocabler does not provide a warranty for parts used or devices that have malfunctioned.